Enterprise Digital Adoption

Last Year's CIO survey by Harvey Nash and KPMG pointed to the resurgent role of CIOs in taking responsibility for driving enterprise digital agendas. This goes with rising acceptance and adoption of Digital As Usual (DAU) or Digital as the New Normal.

Yet a recent article from MIT Sloan business school (by Gerald Kane) pointed to the blindness that appears to exist in many large corporations. 4 times as many CxOs see the opportunities as those who recognise the risks that digital poses to them. They don't seem to recognise the competitive risks or the erosion of brand loyalty which is much more volatile amongst digital customers.

Interestingly enough, nearly 90% of CxOs appear to believe that digital disruption will affect their businesses, but less than 50% believe that their businesses are properly prepared to address the challenges.

So there is an apparent disconnection between CxO understanding and reality, when it comes to addressing digital challenges.

Another survey, this time from Deloitte, may provide some diagnostic context. This survey show that CIOs basically operate in 3 different modes: Trusted Operator, Change Instigator, and Business Co-creater. 55% are still locked into the Trusted Operator model, whilst a third claim to be operating in Business Co-creator mode. This number needs to double, if CIOs are genuinely going to help lead digital adoption.

In another diagnostic produced by the survey the top 5 priorities were listed (in descending order of priority) as Customers, Growth, Performance, Cost and then Innovation. Showing that priorities are starting to move towards a digital friendly model, but are not quite there yet. As TQM gurus such as Demming said, focusing on Growth and Cost above quality (which is not really mentioned) leads to higher costs and lower growth. Also, Digital Customers expect Innovation, Experience and Ethics above everything else. Note, previous surveys had put Customers lower down the priority list, so this does represent some gradual cultural progress.

Interestingly enough the survey identified a number of CIO capabilities as core to success: Strategic Alignment, Execution, Vision and Strategy, Innovation and Talent & Culture, which at least recognises the criticality of culture to positive digital exploitation.

Putting this together, what does it all mean. One diagnosis would be that existing enterprises will gradually learn to adapt, but they are not quite there yet. So whilst they will survive, they are still leaving room for innovative companies to enter their market places or create new market places and grow rapidly to become competitors. So the composition of the FTSE 100 and definitely the FTSE 250 is going to change significantly over the next few years.

GDPR, CIO issues, Lean Data & Data Portfolio Management

Last night's CIO event hosted by Harvey Nash and KPMG was held to launch their 2017 CIO Survey "Navigating Uncertainty".

In the Panel discussion afterwards, one of the key issues raised was about "knowing where your data is". GDPR is certainly driving this, for personal data in Europe and anyone who trades with organisations or consumers based there. As its difficult to implement the "right to be forgotten" if you don't know what data you hold and where it is. Similarly, SoX in the US has driven similar concerns about Financial data. The move to "Cloud First" also compounds this need, as it is core to successful integration.

So why is this such a big deal as much of GDPR is about doing things which a business really ought to be doing anyway? basically its ancient history. Most large organisations have grown partially by merging with and acquiring other organisations. Their management teams often have the tendency to declare victory before full integration occurs.

Then there are cost cutting issues. Most businesses have been through boom and bust cycles of  large investment followed by cost cutting and asset squeezing. Often this has included head count reductions or outsourcing. Each of which ensures that knowledge about where things are leaves the organisation. Many service providers tend not to document things well, if they are allowed to get away with it, as this helps keep effort and FTE (therefore costs) down. There is natural staff churn of anywhere between 5% and 20% per year in typical companies, depending upon culture, rates of pay and opportunities. Documentation does not keep pace with lost knowledge as exit processes are usually poor in knowledge transfer.

Finally, DIY activities in the business often results in unofficial applications being adopted, especially as XaaS makes this easy to do. So put this all together and it is little wonder that organisations often do not know where their data is or even what data they have. This is a situation which brings inherent risk. If an organisation does not know where its data is, how does it protect it. If no one knows what data is help and "managed", then how is it integrated, kept coherent, kept clean and timely? how does the organisation know what it is actually spending on data or even what the value of its data is. Then there is the small matter of compliance. How does the organisation know whether it is complying. These are all data hygiene issues which need to be addressed if digitisation is going to support a Digital Business Model.

So now is the time to introduce Lean Data and make sure that Data Portfolio Management (DPM) is practiced as part of any approach to Asset Portfolio Management. (Asset Portfolio Management = Application Portfolio Management + Infrastructure Portfolio Management + Data Portfolio Management).

Lean Data principles mean that:

• Organisations know what data they hold and manage;
• Data is classified according to subject area and criticality;
• Only the minimum data necessary to Add Value to the business is held;
• Data replication is kept to the minimum level necessary to optimise business performance;
• Data Value is determined by its utility in Serving the Customer, Supporting Essential Capability, Protecting the Organisation, Providing Insight for Business Decision Making.

Data Portfolio Management is concerned with:

• Knowing what data is held and where it is;
• Understanding the quality of the data;
• Knowing what technology is used to manage the data and its overall condition;
• Being able to address questions concerning issues such as criticality, protection, archiving, cost of management;
• Understanding how Master Data Management (MDM) and integration occurs;
• Knowing who has Stewardship responsibility and consumer rights for the data;
• Regularly reviewing management actions to improve Data Value and address Lean Data principles.

Should The CFO report to The CIO?

Is it Time that the CFO Reported to the CIO?

Attending an industry event the other week, I was struck by the comment that "CIOs were moving out from under the shadow of the CFO". The event was presenting the results of a recent global CIO opinion survey conducted by Harvey Nash and KPMG. Other questions had focused on who is responsible for Digital Strategy and it appears that Marketing is now giving this role up and starting to hand it back to the CIO.

Any reader who has worked in the finance industry will have long ago understood that "Money is Information", reversing the old adage that information is money. Basically, since almost all currencies moved off the gold standard, money has become nothing more than a promise or just life's brownie points. Its value only exists, because we chose to assign it value as it has no intrinsic value of its own. These days it consists of little more than data stored on some medium or being transmitted from point-to-point in transactions.

If this were the only issue then the CIO's claim might be considered a little tentative. However, in the modern digital economy, many industry pundits are quoting the statistic that "80% of an enterprise's value lies within its IPR". This IPR normally being stored and managed in the form of information (or sometimes knowledge embedded within IT systems and IT enabled processes). Given that digital businesses now appear to be outstripping traditional models in terms of growth, profitability and survival, it is a good time to review the relationship in many enterprises between CIOs and CFOs, and many are beginning to question it.

Personally, I am not sure that either should report to the other. CIOs should be there to help grow and sustain enterprise value. CFOs have traditionally been there to husband and protect money, ensuring sensible separation of duties. My experience has been that CFOs tend to come in 2 types: those who control (and tend not to be that imaginative about how to grow a business) and those who are entrepreneurial (and tend to be a bit too lax about controlling money). The former type is a bad fit for IT, the latter may be a good fit for IT, but can be bad for the overall financial health of the business. 

I do think however, that there are things that CIOs can learn from CFOs, in terms of the way in which budgetary control is shared within a business, but with the CFO providing the governance framework and control. CIOs should be doing something similar with information governance, so that information quality is managed appropriately.
CIOs can give back too. Increasingly CFOs are expected to provide Management Information services based on management accounting and BI. there's a lot which CIOs can advise on there with respect to techniques for fast delivery and ensuring that information integrity is maintained.
Its time for genuine partnership to help grow the business.